The Operating Model - Organize and Sustain
Enhance your utility and energy-water enterprise with our comprehensive Operating Model, designed to drive understanding, efficiency, and sales.
Key Features:
- TOM and Operating Model Design:
Create a Target Operating Model that aligns with your strategic goals.
Define the structure and function of your operations. - Operating Model Components:
Break down your operations into manageable parts for better oversight.
Ensure all components work seamlessly together. - Product and Services Value System Design:
Develop a cohesive system for delivering products and services.
Optimize the value you provide to customers. - Customer Experience Design (CX):
Design processes to enhance customer satisfaction.
Create a consistent and positive customer journey. - Business Role and Skill-Based Design:
Define roles and skills needed for operational success.
Ensure your team is equipped to meet business demands. - Process Support:
Establish a hub for managing and sustaining process knowledge.
Use it as an ongoing training guide for continuous improvement.
Benefits:
- Adaptability: Quickly respond to changes and new opportunities.
- Training and Development: Use models as training guides to up-skill employees.
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Why Have Multiple Operating Models?
- Consistency: Maintain consistent operations across the organization.
- Efficiency: Streamline processes to enhance productivity.
- Customer Satisfaction: Improve customer experiences through well-defined processes.
The Operating Model
Core Features
01
Capture the Living Operating Model
02
Connect with the Target Operating Model Delivery
03
Connect with the Organizational Change Management Delivery
04
Connect with the Transformation Portfolio Delivery
OM Instances
- Live
- To-Be
- As-Is
- Transitional
OM Lense Criteria
- Product
- Category
- Functional / Teams
- Region
- Brands
- Supplier
- Customer
- Service
OM Dimensions Cover
- Data
- System
- Process
- People
- Supplier
- Product
- Customer
- Service
OM Process Flows
- L-1 (Industry Level Flow)
- L0 (End to End process flow
of the organization) - L1 (Top Level process
areas under L0) - L2 (Functional Level
Process Variances) - L3 (Team, Role and
operational process details) - L4 (Detail level with process
step understanding)
OM Process Lifecycle
- New
- Delete
- Amend
OM Components Cover
- Rules
- RACI
- KPI
- Governance
- Training Material
- Policy
OM Process Optimization
- Process Workflow Intelligence
- Process Automation
OM Process Governance
- Milestone governance
- Repeated process execution Tracking
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Germany-Berlin | US-Ohio |
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